Maintenance Reliability Maturity Assessment

Work Management

1. We have one trusted maintenance backlog.

2. Work requests contain enough information to evaluate and plan the work.

3. Maintenance priorities have clearly defined meanings and response expectations.

4. Old work orders are routinely reviewed, closed, canceled, clarified, or replanned.

Planning

5. Planned jobs have a clearly defined scope before technicians receive them.

6. Required parts are identified and verified before scheduled work begins.

7. Labor requirements and expected job duration are estimated during planning.

8. Technicians receive drawings, procedures, manuals, photos, and other supporting information when required.

Scheduling

9. We create a defined weekly maintenance schedule.

10. The schedule is built around actual available labor rather than theoretical staffing.

11. Operations and maintenance coordinate equipment availability before scheduled work begins.

12. Break-in work is identified and measured.

Preventive Maintenance

13. Preventive maintenance tasks address identifiable equipment failure modes.

14. PM instructions clearly define what technicians should inspect or perform.

15. PM tasks contain measurable or clearly defined acceptance criteria where practical.

16. Problems discovered during PM inspections reliably generate corrective action.

Reliability

17. We know which assets create the greatest maintenance-related downtime or operational loss.

18. Repeat equipment failures are identified and tracked.

19. Chronic or high-consequence failures receive structured investigation.

20. Corrective actions from reliability investigations are assigned, tracked, and verified.

People and Capability

21. Technicians routinely provide feedback about job plans, PMs, equipment problems, and maintenance improvements.

22. Maintenance leadership understands the team's major technical skill gaps.

23. Cross-training is used to reduce operational dependence on individual technicians.

24. Expectations for work-order history and maintenance documentation are clearly defined.